Terms & Conditions

Privacy Policy
Overview

This web site is owned and operated by Zurial Holdings (Pty) Ltd a company registered in the Republic of South Africa under company registration number 2015/387147/07 which has its office at Mulbarton, Johannesburg.

Zurial has a firm commitment to protecting your privacy. The following statement explains our policy in regard to the use of any personal information you may give us as you use any part of www.zurialcorporateprom.co.za
We can be reached via e-mail at info@zurialcorporateprom.co.za
Information Collection and Use
We collect the domain name and e-mail address (where possible) of visitors to our web site, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and address).The information we collect is used to improve the content of our web site, to customize the content and/or layout of our page for each individual visitor, to notify consumers about updates to our web site, and used by us to contact consumers for marketing purposes. We do not sell or share your personal information to others or any affiliates. We send promotional information in compliance with the Electronic Communications and Transactions Act, 2002. With respect to Ad Servers, we do not partner with or have special relationships with any ad server companies


Personal Information
Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. Persons who supply us with their email address online may receive email marketing from us with information regarding new products and services or upcoming events.



Revisions to the Privacy Statement
If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. If you feel that this site is not following its stated information policy, you may contact us at info@zurialcorporateprom.co.za


Terms and Conditions
TERMS AND CONDITIONS FOR BULK ORDERS THAT REQUIRE BRANDING
All branding orders must be placed via email
It is advisable to place bulk orders(25+ items) with or without branding on email in order to get discounts


Sample Policy

We understand that our clients require samples in order to close a deal. Samples are available for purchase, we do not offer free samples, if you require branded samples, you will be charged for the samples as well as set up fees, branding fees, artwork redrawing if applicable and courier fees.


Branding Terms and Conditions
Acceptable File Formats: .CDR / .EPS / .AI / .PDF / .FH
Vector artwork is preferred.
We accept PC format artwork only.


Artwork Fees
Artwork received in the correct format will not be charged for.
Artwork not received in the correct format will attract a redrawing fee of R300 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.
Branding cancelled after layouts have been generated will be charged at R150 excluding VAT per layout completed.


General Terms and Conditions for all orders including small online orders
Once stock has been collected/delivered from/by Zurial Corporate Promotions, we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.
Zurial Corporate Promotions cannot accept returns on incorrect items which have already been branded regardless of whether it’s our fault or not.
In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 24 hours from time of receipt, to report missing or damaged items. No claims will be entertained thereafter.
Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
We do not accept returns on discontinued and clearance items.
We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730


Payment Process
For all orders, we accept payment via PAYFAST (instant EFT and credit /debit card payments). Alternatively, we will also we accept EFT deposit into our business bank account to be provided on request, stock will not be released until the order is paid for in FULL and the funds have been cleared in our account.
For all  orders that require branding an invoice will be sent to you for payment. Stock will only be released once payment reflects on our account


We do not accept cash for any orders since having cash on the premises is a security risk.
Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be released once payment has reflected.
For orders that require branding, branding will only commence once stock and branding has been paid for in full.
Zurial Corporate Promotions cannot be held responsible for missed deadlines if payment was not done on time


Cancellation Policy for all orders- email and online
Written orders (by email) constitute a binding contract and are legally enforceable.
Once an order to the value of R5000 or more has been paid, cancellations prior to collection will be subject to a 15% handling and admin fee.
All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled
No cancellation of orders will be accepted once final approval of artwork has been received.
Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.


RETURNS
Once stock has been collected/delivered from/by Zurial Corporate Promotions, we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours from time of reciept.
Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.
Zurial Corporate Promotions cannot accept returns on incorrect items which have already been branded regardless of whether it’s our fault or not.
In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
We do not accept returns on discontinued and clearance items.
We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730

Ordering Online
Online orders

Sign up or register -Once off

A quick sign up is required in order to be able to place order

Product Features
Please check the product features carefully before proceeding with order eg product dimensions, material, colour e.t.c. Product dimensions for a bag for example will give you an idea of the product size and whether its suitable for the intended use.

Sizing- Apparel
Sizing tables are available for each product. If you are not sure, please contact us on email or whatsapp or call us and we will be able to assist
Deliveries in South Africa
All orders will be delivered from our warehouses to the client by courier. Courier fees apply
Delivery to Major cities in Gauteng is 3 to 5 working days
Delivery to Major cities in other Provinces is 4 to 6 working days.
Delivery to outlying cities in Gauteng is 3 to 6 working days
Delivery to outlying cities in other Provinces is 4 to 7 working days.
If expedited shipping is required, kindly contact us for info and pricing


OTHER COUNTRIES IN AFRICA
You can make purchases from any part of Africa.
We however do not offer delivery to other countries, you will be required to make your own arrangements with regards to transport. Kindly contact if you need further details
Contact Us
Zurial Corporate Promotions
TEL: +27 87 700 5463
Mobile: +27 84 433 1276
Email: sales@zurialcorporateprom.co.za
Office Address:3 Constantia Place, Mulbarton JHB