084 433 1276   info@zurialcorporateprom.co.za

TERMS AND CONDITIONS FOR BULK  ORDERS THAT REQUIRE BRANDING
All branding orders must be placed via email 
It is advisable to place bulk orders(25+ items) with or without branding on email in order to get discounts

 Sample Policy

We understand that our clients require samples in order to close a deal. Samples are available for purchase, we do not offer free samples, if you require branded samples, you will be charged for the samples as well as set up fees, branding fees, artwork redrawing if applicable and courier fees.

Branding Terms and Conditions

Acceptable File Formats: .CDR / .EPS / .AI / .PDF / .FH

Vector artwork is preferred.

We accept PC format artwork only.

Artwork Fees

Artwork received in the correct format will not be charged for.

Artwork not received in the correct format will attract a redrawing fee of R300 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.

Branding cancelled after layouts have been generated will be charged at R150 excluding VAT per layout completed.

General Terms and Conditions for all orders including small online orders
 

Once stock has been collected/delivered from/by Zurial Corporate Promotions, we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.

Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.

Zurial Corporate Promotions cannot accept returns on incorrect items which have already been branded regardless of whether it’s our fault or not.

In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 24 hours from time of receipt, to report missing or damaged items. No claims will be entertained thereafter.

Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.

We do not accept returns on discontinued and clearance items.

We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730

Payment for small and bulk online orders 

For online orders, we accept EFT deposit into our bank account  as well as PAYFAST instant EFT and card payments, stock will not be released until the order is paid for in FULL and the funds have been cleared in our account. 
For email orders an invoice with our banking details will be sent to you for payment. Stock will only be released once payment reflects on our account

We do not accept cash for any orders since having cash on the premises is a security risk.

Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be released once payment has reflected.

For orders that require branding, branding will only commence once stock and branding has been paid for in full.

Zurial Corporate Promotions cannot be held responsible for missed deadlines if payment was not done on time

Cancellation Policy for all orders- email and online 

Written orders (by email) constitute a binding contract and are legally enforceable.

Once an order to the value of R5000 or more has been emailed, cancellations prior to collection will be subject to a 15% handling and admin fee.

All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled

No cancellation of orders will be accepted once final approval of artwork has been received.

Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.

RETURNS
Once stock has been collected/delivered from/by Zurial Corporate Promotions, we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours from time of reciept.
Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.
Zurial Corporate Promotions cannot accept returns on incorrect items which have already been branded regardless of whether it’s our fault or not.
In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
We do not accept returns on discontinued and clearance items.
We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730